"What If Disney Ran Your IT Organization?"

9 1/2 Things You Might Do Differently...
It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software...

- Your Name Here

For years, some in the ITSM professional community have emphasized the need to synchronize the IT organization’s ‘attitude, behavior and culture’ with the aspirational plans of a program to apply service management concepts and methods. Organizational Change Management (OCM), Organizational Transformation, and recently ‘Gamification’ are just some of the go to buzzwords and tactics. Yet, the answer remains elusive for many.
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